Returns & Cancellations

Cancel

As long as you haven't picked up the item yet, you can still cancel. Send an email to lowlands@bol.com Please provide your order ID (which can be found in your order confirmation) and indicate that you would like to cancel the order. You can also reply to the order confirmation with this information.

We'll process your cancellation within 24 hours on business days, and then we'll issue your refund. You'll automatically receive an email from us once your cancellation has been processed.

Have you already picked up the product but aren't satisfied with it? If so, you can return it within the return period.

Are you having trouble canceling your order? Please contact us at lowlands@bol.com.

Questions & Issues

Didn't receive your refund after cancellation?

If you haven't received an email within 24 hours confirming that we've processed your cancellation, please contact us at lowlands@bol.com. If you have received an email confirming that your cancellation has been processed, the money will be refunded to your account within 10 days at the latest.

Returns

Not completely satisfied with your item? Stop by De Festivalwinkel during Lowlands to exchange or return it. Not satisfied with your Got an item after Lowlands? Just mark it as a return and follow the shipping instructions. We'll refund you within 14 days of your return notification, unless, of course, you haven't sent it back yet.

Step-by-Step Return Guide:

  • Please request a return within 30 days of picking up the item at Lowlands. Send an email to lowlands@bol.com with your order ID (found in your order confirmation) and specify which product(s) you’d like to return. You can also reply to the order confirmation with this information. You’ll receive return instructions along with a return label.
  • Drop off your return at a package drop-off location.
  • We'll process your return, and you'll receive an email from us once it's been processed.
  • You'll get your money back once the transaction has been processed. Sometimes it takes the bank a little while to process the refund, but they'll do so as quickly as possible, of course.

    Haven't received your refund yet?

    If you haven't received an email confirming that we've processed your return after 10 business days, please contact us. If you have received an email confirming that your return has been processed, the refund will be credited to your account within 10 business days at the latest.

    Can't find the return address?

    You'll automatically receive the correct return address for your item when you report your return. 

    It no longer fits in the box

    If the items do not fit in a single box, please write the address and return number on each box, and we will match them in our warehouse.

    Return Policy

    Return period

    From the moment you pick up your order, you have 30 days to request a return via lowlands@bol.com. After requesting a return, you have 14 days to send the item back.

    The item may have been used once

    Solely for the purpose of determining its nature, characteristics, and function. If you use the item more extensively or more frequently, depreciation may be calculated accordingly. You are personally liable for this.

    Did you receive a damaged or defective item?

    Return your item within the return period and let us know the reason for the return. 

    Free returns

    Returns are always free with us. You can also return items using the standard withdrawal form.

    Pack your item securely

    Preferably in the original box.

    You cannot return this item

    • Gift certificates and gift cards
    • Journals and magazines
    • Digital products (e-books, audiobooks, and games)
    • Software subscriptions/products (with broken seals)
    • Flowers, plants, and Christmas trees with a limited shelf life
    • Natural enemies (e.g., nematodes against fungus gnats)
    • Audio recordings, video recordings, DVDs, and computer software (whose seals have been broken)
    • Items that are custom-made or personalized, such as custom-mixed paint, engraved silverware, and custom curtains
    • Items that cannot be returned for health or hygiene reasons (whose seal has been broken)